Goodbye assumptions.
Hello evidence.

The performance intelligence platform for recruitment agencies.
ORCA IQ01
The wound

Your whole business runs on conversations.
And you can't hear them.

Every placement, every client, every fee starts on a call. You're managing all of it on instinct.
ORCA IQ02
The answer
Listen./Score./Act.
0/100 Coaching assigned
Most tools measure people. ORCA develops them.
ORCA IQ03
The flywheel

Five modules. One brain.

Every call it hears makes it smarter. Tap a module to talk to it.
Built on 4,000 coaching sessions
ORCA Intelligence
Scores the business, spots the blind spots
ORCA Manager
Actions the insights - 1-2-1s, accountability
ORCA L&D
Coaches every day, closes the gaps
ORCA Learn
Your best calls become your academy
ORCA Hire
Tests hires against your best people's DNA
ORCA IQ04
Your first six months
How it works

Plug in your calls. The engine does the rest.

In
VoIP transcription
Note-takers
ATS
ORCA IQ
Scores every conversation against your standards
Out
Performance scores
Blind spots & risks
What to do next
ORCA IQ05
See it live
The map

Every recruiter, plotted by quality and quantity.

Lazy Expert
Perfect Consultant
At Risk
Busy Fool
Quality ↑
Quantity →
ORCA IQ06
Quality intelligence

You measure every call.
You've never measured the quality.

Conversation quality 84/100
Scored live in ORCA · team median 71
Business development Vacancy qualification Candidate qualification Candidate control Objection handling Negotiation Offer management Client management Interview prep Closing
Ten dimensions, on every call - your standards, not generic ones.
ORCA IQ07
See it live
Quantity intelligence

Every number on the desk, live from your CRM.

Results at the top. The pipeline that drives them. The activity that feeds it - pulled straight from your CRM and phones, updated all day. Not a spreadsheet on a Friday.
Results - what landed Pipeline - what's coming Activity - what feeds it
Live · Loxo + CoreRecruit
Billings
£182,400
of £250,000 · ▲ 12% on last qtr
Placements
11
of 15 · ▲ +2 on last qtr
Jobs on
24
of 30 this qtr
CVs sent
67
of 80 · ▲ 9%
1st interviews
24
of 26 · ▲ 14%
2nd+ interviews
14
of 16 this qtr
Offers
9
of 10 · ▲ +3
Dials
412
Call time
21h 40m
BD calls
96
Spec CVs
31
Candidate calls
187
Jobs → Placement 38% fill good CV → 1st Interview 2.8 : 1 good Offer acceptance 86% good BD call → Job 11 : 1 watch
ORCA IQ08
See it live
Vacancy intelligence

1,000 vacancies a year. How many are qualified properly?

1,000
Vacancies worked · 50 consultants · a year
↓  qualify them properly, work the right ones
700 worked right
Fill rate up. Revenue up. Same headcount.
1,000 vacancies · close 1 in 4 · avg fee → fixing qualification is worth a year to the bottom line. At 7-9x, that's on an exit.
Vacancy alert · flagged to manager
Senior C++ Engineer · Meridian Capital
41Qualification /100
✗ Budget unconfirmed
✗ No decision maker on the call
✗ Interview process unknown
✓ Must-have skills captured
Flagged the day it landed. Heard on the qualification call itself - not discovered in week three.
Three weeks on a role that was never real - that's the leak. ORCA hears it on day one.
The manager acts before the time is spent.
ORCA IQ09
The manager · Manager insights

You manage seven desks. ORCA tells you which three to fix this week.

Quality and quantity for every consultant, in one place. The whole team on one screen, any individual one click down.
Manager home
Team quality
74/100
median 71 · ▲ 6 on last month
On target
4of 7
top 92 · bottom 48 · ▲ 2
Calls scored
862
this month · 100% coverage
The desk as it stands the moment you open it. Not a spreadsheet somebody built on a Friday.
Coaching surfaces · where the gap is biggest
01
Emma Wilson
Closing · loses control at the next step
58
−34 to top
02
Aoife Byrne
Objection handling · concedes on the first push
62
−30 to top
03
Jack Thompson
Fee defence · discounts before he is asked
44
−41 to top
Ranked by how far each consultant sits from your best on that dimension, with the calls behind the score one click away. Three names, one pattern, one coaching session.
Team view with filters
Cut it to the question you are asking
TeamDeskConsultant Date rangeDimensionCall type
Whole team on one screen, then filtered down to the desk, the period or the dimension you are actually worried about.
Individual performance profiles
One consultant, one page
Quality
68
Quantity
82
Calls
126
Scores by dimension, desk numbers and the call history behind both, without cross-referencing two systems.
Analytics home
Trends, not snapshots
74▲ 6
Movement over time by team, consultant and dimension, with the medians to judge it against.
Every consultant, every week. Who to coach, on what, and how far off they are.
ORCA IQ10
The consultant · Call Coach

Practise against your best. Then watch your real calls climb.

My performance · two scores, kept separate
Live · real clients
82/100
Team median 74 · up week on week
Virtual · Call Coach
88/100
Practice reps before live
Qualification62
Cross-sell44
Fee defence71
Recommended for you: two cross-sell scenarios assigned by your manager, plus post-call feedback from the ORCA coach.
Call Coach · trained on your top performers
Cold BD call · hostile gatekeeper
Scenario 12 · you play the recruiter, ORCA plays the client
Live
Instant scorecard86/100
Opening & positioning90
Handling the brush-off84
Securing the next step67
Pick a scenario, run the call, get an instant scorecard. Drill the gap until it's a reflex - then take it live.
ORCA IQ11
The library

Your best calls become searchable training.

Ask ORCA… show me a great business development call
Industry libraryOpt-in
On
Best BD call Candidate qualification Overcoming fee objections Creating urgency Retained search pitch
Headhunt
Opening a cold headhunt without flinching
Aoife's call 92
The lesson Replay

A cold headhunt lives or dies in the first eleven seconds. Listen to what she doesn't do. No "is now a good time", which invites a no. No apologising for the interruption, which frames the call as an intrusion. She names the awkwardness instead, and the guard drops.

Then the pivot everyone misses. She never asks if he's looking. Looking is a commitment. Curious is free.

Real call · 4:32
Business dev
Best business development call
Emma Wilson
94
Candidate
Excellent candidate qualification
Tom Richards
91
Objections
Overcoming a fee objection
Priya Shah
89
Urgency
Creating urgency with a client
Jack Thompson
88
A library that's specifically yours - built from your best people. Opt in and you also unlock the best across the industry.
ORCA IQ12
Hire

A bad recruiter hire costs you a year. Find out on day one, not month nine.

The same scoring that runs your desk, pointed at the people you are about to put on it. They do the job before they get the job.
Structured interview processThe same four stages, in the same order, with the same bar to clear. Nobody improvises the hire.
01
Recruiter role-play assessment
84/100
Cold BD call, hostile gatekeeper. Scored on the same ten dimensions as your live desk, so a candidate at 84 and a biller at 84 mean the same thing.
02
Coachability and behavioural assessment
61 → 78 ▲17
Same scenario, run twice, feedback in between. The delta tells you whether coaching lands or bounces straight off.
03
Top-performer DNA matching
87/100
Matched against the behaviours of your own top billers, not a generic personality profile. You already know what good looks like here.
04
Candidate benchmarking
Top 12%
Of 340 candidates assessed, and against the team she would actually join. Better than the last three is not the same as good.
Candidate A
Interviewed brilliantly
The hire you would have made
Role-play
51
Coachability
▲ 2
DNA match
54
Great in a room, average on a phone. Nine months and a desk to find that out.
Candidate B
Quieter in the room
The hire the evidence makes
Role-play
84
Coachability
▲ 17
DNA match
87
Same CV, same interview slot. One of them recruits like your best people.
Hire on evidence. Not on how well they interview.
ORCA IQ13
The lift
Lift quality.
Lift performance.
Lift revenue.
Capture→ Score→ Diagnose→ Develop→ Replicate→ Optimise
trainwithorca.com
ORCA IQ14
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